Found Description
Service Manager
Main responsibilities / task
- Working with the management team to prioritize projects and change
- Assist the Project Team to ensure each project meets Operational Acceptance Criteria
- SLA reporting to clients at appropriate frequency
- Regular review and prioritization of client tickets
- Support operations team in resolution of incidents, including any additional communication to clients if applicable
- Documentation of client change requests – including definition of acceptance criteria
- Ensure timely issuing and approval of invoices
- Support documentation for prospects and new clients and for new products for existing programs
- Identify and implement process improvements to benefit the company and clients
- Run regular service reviews with clients (at agreed frequency)
- Responding to client’s operational escalations <...