Found Description
Service Manager Main responsibilities / task Working with the management team to prioritize projects and changeAssist the Project Team to ensure each project meets Operational Acceptance CriteriaSLA reporting to clients at appropriate frequencyRegular review and prioritization of client ticketsSupport operations team in resolution of incidents, including any additional communication to clients if applicableDocumentation of client change requests – including definition of acceptance criteriaEnsure timely issuing and approval of invoicesSupport documentation for prospects and new clients and for new products for existing programsIdentify and implement process improvements to benefit the company and clientsRun regular service reviews with clients (at agreed frequency)Responding to client's operational escalationsAssisting clients and prospects on product / technical queriesCritical Deliverables:Escalation point of contactClient business appreciationEffective client facing activities in...