Found Description
Service Manager – Spain – Valencia
Zoomlion is a leading construction machinery manufacturer ranked 4th globally, operating in more than 100 countries. We are seeking an experienced Service Manager to lead our service operations in Spain.
Responsibilities
- Monitor the quality of service business execution and process compliance; identify and report service quality issues, major product quality issues, and other anomalies.
- Coordinate service resources, identify anomalies such as insufficient and unauthorized use of service resources, and collaborate with other departments to rectify them.
- Build and manage customer service centers, monitor customer feedback transmission, and oversee complaint handling.
- Lead department construction and management, including recruitment, training, selection, and development of personnel.
Qualifications
- Bachelor's degree or higher in Business Administration, Engineerin...