Found Description
Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English fluently? We’re looking for a Service Manager to take care of our top B2B partners in Africa. If you love helping people, keeping things running smoothly, and turning clients into long‑term fans — we’d love to have you join our fast‑growing international travel‑tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Responsibilities
- Support Our Top Clients: Be the go‑to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
- Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
- Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
- Track Performance: Use tools l...