Service Management (Toluca de Lerdo)

The Technology Service Management job is responsible for the delivery of the Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.

• Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)
• Responsible for understanding and analyzing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution.
• Delivery of governance-based and global Service Management reporting
• Provide lo...