Service Management Technical Support Role

Elevate your IT career as a Service Management Technical Support Engineer in Toronto, Ontario. You will resolve critical customer issues while applying your programming expertise effectively.
In this role, you will be integral to troubleshooting and resolving challenging customer cases on the Client’s software platform. The position emphasizes collaboration and client interaction, combining technical skills and customer service to deliver effective solutions. Your ability to communicate clearly with clients will be essential.
Key Responsibilities:
• Diagnose and debug JavaScript and custom code
• Manage and own technical support cases
• Build expertise within the technical support team
• Clearly articulate solutions to clients' issues
• Work closely with customers and developers to enhance service
Requirements:
• Deep understanding of Java and JavaScript
• Experience with MySQL relational databases
• Proven ability to troubleshoot complex issues
• So...