Service Management Lead

It’s fun to work in a company where people truly BELIEVE in what they’re doing. The IT Service Management Manager is accountable for leading and maturing Tiger Brands’ IT service management capability across the enterprise.

Responsibilities

• Lead the IT Service Management function and ensure the effective implementation, governance, and continual optimisation of ITSM practices across the enterprise IT environment.
• Define, own, and maintain the IT service management framework, including service management standards, policies, procedures, controls, and governance forums required to deliver consistent and measurable IT services.
• Chair the Change Advisory Board (CAB) and hold accountability for change governance, including change risk assessment, scheduling, prioritisation, approval, compliance, and post-implementation review.
• Manage service levels, including the negotiation, development, and governance of SLAs and OLAs, servi...