Found Description
Job descriptionThe Service Level Management specialist is responsible for ensuring standardised methods and procedures are followed to create, maintain and demise Operational Level Agreements for Technology Services hosted in LAM region and provide support to drive Service Level Management best practices and their adoption helping to ensure that each Technology service meets expected service levels.
Working in collaboration with our colleagues in the cross functional technology teams, Global Businesses and Global Functions, the Service Level Specialist ensures all disruptive incidents have a business impact documented.
- **Rol and Resposabilities**:
- Responsible for governance, oversight and maintenance of the Technology Services hosted in LAM region and conducts periodic checks and reviews to ensure consistency and accuracy in the Operational Level Agreements
- Ensuring HSBC best practice is followed during all phases of the product lifecycle (with significant focu...