Found Description
The LCBO is seeking a Service Management Analyst in Toronto. This onsite, senior role involves leading change management and fostering continual service improvement for IT operations.
You will work closely with the Senior Manager, IT Operations Support Services to implement change management strategies and enhance service delivery. Your role as a subject matter expert will impact IT stakeholder engagement, following best practices in ITIL. With your extensive ITSM knowledge, you will also participate in major incident management and provide critical training and support.
Key Responsibilities: • Drive the governance of the change management process • Facilitate CAB meetings for effective change implementation • Develop and present KPI reports on change management • Coordinate new process rollouts and training initiatives • Manage the lifecycle of major incidents for resolution
Requirements: • Minimum of 5 years relevant ITSM experience • Comprehensive understa...
You will work closely with the Senior Manager, IT Operations Support Services to implement change management strategies and enhance service delivery. Your role as a subject matter expert will impact IT stakeholder engagement, following best practices in ITIL. With your extensive ITSM knowledge, you will also participate in major incident management and provide critical training and support.
Key Responsibilities: • Drive the governance of the change management process • Facilitate CAB meetings for effective change implementation • Develop and present KPI reports on change management • Coordinate new process rollouts and training initiatives • Manage the lifecycle of major incidents for resolution
Requirements: • Minimum of 5 years relevant ITSM experience • Comprehensive understa...
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