Service Level Manager (Client Management)

We are seeking a Service Level Manager (Client Management) professional to strengthen our Service Management capability. This role will provide dedicated capacity to support SLA commitments, service performance reporting, and customer-facing service discussions, particularly during contract renewals and periods of heightened regulatory scrutiny. The role will be embedded within the UK&I Service Management team, which supports our two high‑availability data platforms. It will act as a senior point of engagement for major clients and account managers and will work closely with stakeholders across Technology, Sales, Product, Client Delivery, Legal, and Service Management to ensure service commitments are clearly defined, measurable, and effectively governed.

Key Accountabilities

Service Level & Contract Support

• Act as a senior point of engagement with clients on Service Level Agreements (SLAs), supporting contract negotiations, respond...