Service Leader - Front Office

Shangri-La Toronto is an elegant sanctuary located in the heart of the city, nestled between the bustling business and entertainment districts. Guests enjoy unparalleled access to Toronto's vibrant offerings, with the city’s best shopping, sports, live theatre, and cultural venues nearby.

Service Leader – Front Office

Assists the Front Office Manager, ensuring efficient, effective, and cohesive flow of activities that create excellent guest experiences through personal presence and supervision of colleagues working in Front Office, F&B, Maintenance and Security. Ensures application of core quality practices, maximizing Colleague, Guest and Owner satisfaction.

Key Responsibilities

• Demonstrates a high deal of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Inspires a high level of creativity, personal commitment to service excellence and a sense of genu...