Service Insights & Improvement Manager

**Job Title: Service Insights & Improvement Manager**
**Career Level - E**
**Introduction to role**:
Join a team with the backing and investment to win! The purpose of IT Service & Experience (IT S&E) is to drive customer experience improvements across our IT services and to ensure our end to end services are as effective and as efficient as possible across IT to meet business needs. It's key we drive customer experience and drive improvements so our IT service and processes are as simple and efficient as possible to meet current and future needs of the business, and working across the IT teams in Applications and Infrastructure to improve end to end performance is key. Leveraging insights and analytics to prioritize and benchmark is key.
**Accountabilities**:
In this role of Service Insights & Improvement Manager, you’ll need to collaborate with Service, Process and Technical teams from across AZIT to identify and deliver improvements, and also to help develop and insti...