Service Improvement Analyst (SPAII)

The City of Edmonton is seeking a dynamic and collaborative professional to join the Urban Planning and Economy department. If you are passionate about driving meaningful change and helping shape the future of our city, this opportunity is for you.

Operating within the Department Strategy section, the Service Improvement Analyst supports service areas across the department to successfully implement diverse projects. This role focuses on service improvement, customer experience, and technology updates aligned with our strategic goals. You will work closely with internal teams and external collaborators to deliver impactful, sustainable outcomes.

Urban Planning & Economy is a forward-looking department that plans, promotes and advocates change that moves this city towards the Edmonton envisioned by the City Plan – to become a more vibrant, prosperous, equitable and climate‑resilient community. Core services include zoning, subdivision, servicing agreements, permitti...