Found Description
Job Purpose
To lead and manage the Commercial Vehicle Service Operations of the dealership, ensuring exceptional customer satisfaction, workshop productivity, profitability, technical excellence, and compliance with OEM standards. The Service Head is responsible for overseeing workshop operations, service teams, customer retention, warranty administration, and business growth while maintaining high levels of operational efficiency.
Key ResponsibilitiesService Operations Management
Lead and oversee all workshop and service center operations for commercial vehicles.
Ensure efficient execution of preventive maintenance, repairs, breakdown services, and annual maintenance contracts.
Monitor workshop productivity, efficiency, and labor utilization.
Ensure timely vehicle turnaround and adherence to service commitments.
Implement OEM service standards, processes, and best practices.
Business Performance & Profitability
Achieve monthly and annual service rev...
To lead and manage the Commercial Vehicle Service Operations of the dealership, ensuring exceptional customer satisfaction, workshop productivity, profitability, technical excellence, and compliance with OEM standards. The Service Head is responsible for overseeing workshop operations, service teams, customer retention, warranty administration, and business growth while maintaining high levels of operational efficiency.
Key ResponsibilitiesService Operations Management
Lead and oversee all workshop and service center operations for commercial vehicles.
Ensure efficient execution of preventive maintenance, repairs, breakdown services, and annual maintenance contracts.
Monitor workshop productivity, efficiency, and labor utilization.
Ensure timely vehicle turnaround and adherence to service commitments.
Implement OEM service standards, processes, and best practices.
Business Performance & Profitability
Achieve monthly and annual service rev...