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Service Excellence Business Analytics Intern

Segment (Twilio)

singapore, singapore, Singapore Full-time July 12, 2026

Found Description

Overview

The Service Excellence Analytics Intern will support the Services Excellence team by analyzing business performance data, driving simplification actions through automation and digital tools, and translating insights into actionable recommendations to enhance service delivery.

What will you do?
  • Analyze internal business performance data to identify trends, gaps, and opportunities for improvement.
  • Support the preparation of sales cadence and business review activities.
  • Maintain Salesforce dashboards, reports, and visualizations to support strategic decision‑making.
  • Conduct market research to benchmark industry practices, assess competitive positioning, and identify emerging trends.
  • Assist with automation and digitalization initiatives to simplify processes and enhance data accessibility.
  • Collaborate with cross‑functional teams to translate analytical insights into actionable recommendations.
  • Commu...

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