Service Engineer (Uptime Representative)

Overview

Your Work Shapes the World at Caterpillar Inc. Join a global team devoted to building stronger, more sustainable communities through innovation and service excellence.

Career Area: Product Support.

Role Definition

Assists with product problem management within an assigned territory or industry; maximizes customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements through the appropriate and timely use of resources, including goodwill.

Responsibilities

• Provide input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
• Build dealer's technical capabilities to identify and repair product deficiencies.
• Provide technical guidance and couns...