Found Description
PAN INDIA ROLE - Candidate should be from Delhi NCR Region
The Technical Services Engineer is responsible for delivering a variety of technical services to customers, including but not limited to remote technical support, system installation & onsite service/repair of instruments
Reporting to the Product Manager, the Technical Services Engineer will play a key role in delivering excellence in customer service and support to customers Pan India, which represents a distinct commercial advantage and differentiator to competitor
s.
Recording of 100% of incoming technical support and service requestsin the Support Portal & from existing custome
rs.Tracking and progression to close of all assigned technical support and service cas
es.Regional ownership and accountability for the delivery of full range of Technical Services offerings, including but not limited to technical support, onsite instrument service and maintenance, & basic troubleshooting train
...
The Technical Services Engineer is responsible for delivering a variety of technical services to customers, including but not limited to remote technical support, system installation & onsite service/repair of instruments
Reporting to the Product Manager, the Technical Services Engineer will play a key role in delivering excellence in customer service and support to customers Pan India, which represents a distinct commercial advantage and differentiator to competitor
s.
Recording of 100% of incoming technical support and service requestsin the Support Portal & from existing custome
rs.Tracking and progression to close of all assigned technical support and service cas
es.Regional ownership and accountability for the delivery of full range of Technical Services offerings, including but not limited to technical support, onsite instrument service and maintenance, & basic troubleshooting train
...