Found Description
Job Summary:
Supermicro is looking for a Service Engineer to provide remote support in the Avenida Ribera Baja area of Álava, Spain, for the customer CoreWeave, with a combination of dedicated support and helpdesk support.
Responsibilities:
- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times.
- Ensure escalation situations are managed and corrected quickly and professionally.
- Provide 2nd line support to the reseller/distributors in all aspects of customer support.
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs.
- Provide and contribute information such as fault triage and training materials.
- Run tests and simulations at our fa...