Found Description
Job Responsibilities
- Attend to customer enquiries and complaints, including on-site calls.
- Recommend preventive measures and provide prompt and effective resolution to technical problems.
- Assist customers with prompt resolutions for any product or service issues.
- Responsible for setting up, installation and troubleshooting of semiconductor equipment at customer sites.
- Responsible for providing pre and post sales technical support to service and upgrade equipment.
- Assist in technical training for customers on setup, operations and maintenance.
- Build and maintain strong customer relationship.
- Diploma or Degree in Electrical/Electronics/Mechanical Engineering.
- At least 2 years of relevant working experience with knowledge in semiconductor and cleanroom environment.
- Good analytical and interpersonal skills.
- Strong communication skills.
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