Found Description
Join Stingray as a Service Dispatch Coordinator in Montreal, working in a vibrant environment. Your organizational skills and problem-solving abilities will be essential to ensure timely technician dispatch and client communication.
As a key player in Stingray's Customer Support team, your role focuses on coordinating technician visits to resolve technical issues for clients. You will maintain effective communication with customers throughout the process while managing relationships with subcontractors. Your proactive approach will drive efficiency in service case resolutions.
Key Responsibilities:
• Coordinate technician dispatch and order necessary equipment
• Update customers on case management via phone and email
• Build and strengthen subcontractor relationships
• Prepare quotes for out-of-warranty replacements
• Create and approve work orders, purchase orders, and invoices
Requirements:
• Minimum 2 years of experience in a similar role
• Proficient i...
As a key player in Stingray's Customer Support team, your role focuses on coordinating technician visits to resolve technical issues for clients. You will maintain effective communication with customers throughout the process while managing relationships with subcontractors. Your proactive approach will drive efficiency in service case resolutions.
Key Responsibilities:
• Coordinate technician dispatch and order necessary equipment
• Update customers on case management via phone and email
• Build and strengthen subcontractor relationships
• Prepare quotes for out-of-warranty replacements
• Create and approve work orders, purchase orders, and invoices
Requirements:
• Minimum 2 years of experience in a similar role
• Proficient i...
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