Service Desk Technician

About The Position

The IT Service Desk Technician’s responsibility is primary support for assigned site(s) and basic troubleshooting and ticket completion for those site(s) through AADM, on the phone and via e‑mail or other remote‑access options. Secondary responsibilities include alternate site support as assigned for coverage. This support will include but is not limited to the following: user account administration for all systems the Technician has access to, both internal and external. The Technician will also be responsible for end‑user support on all software and hardware (laptops, desktops) that users may have regardless of origin.

Responsibilities

• Log and update all technology enquiries in the AADM helpdesk ticketing system and ensure that the appropriate action is taken to meet Service Level Agreements, updating tickets daily where required.
• Provide technical desktop and application support to staff in person/on site or to rem...