Service Desk Technician 1 (Contractor)

Service Desk Technician

Global Payments seeks a Service Desk Technician to join our evolving Global Service Desk Team, focusing on endpoint support, issue resolution, and infrastructure maintenance across a global environment.

Responsibilities

• Endpoint Support: Install, maintain, and optimize servers and end‑user devices (desktops, laptops, MACs, MDM).
• Issue Resolution: Troubleshoot and resolve hardware, software, and network issues to minimize downtime.
• Standards & Optimization: Ensure compliance with policies and best practices while recommending effective software solutions.
• Prepares desktops and laptops by imaging devices for deployment and testing proper operation.
• Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
• Sets up and configures appropriate hardware and software for new team members as a primary analyst.
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