Found Description
**What you’ll do**:
- Ensure proper recording, documentation, and closure.
- Provide Remote resolution to issues/queries where applicable.
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Single point of contact for the end users related to Issues/Requests
- Log, Track, Route, and redirect problems to the correct resources.
- Properly escalate unresolved queries to the next level of support
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
**Must Haves**:
- Overall, 2- 3 years of work experience in technical support environment.
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
- Good knowledge of O365 support - Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
- Ensure proper recording, documentation, and closure.
- Provide Remote resolution to issues/queries where applicable.
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Single point of contact for the end users related to Issues/Requests
- Log, Track, Route, and redirect problems to the correct resources.
- Properly escalate unresolved queries to the next level of support
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
**Must Haves**:
- Overall, 2- 3 years of work experience in technical support environment.
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
- Good knowledge of O365 support - Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
Ready to Apply?
Submit your application for Service Desk - Technical Support (Trinligual at Fixity technologies
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