Found Description
Service Desk Team Leader (APAC)
We are seeking an experienced and motivated Service Desk Team Leader to lead our APAC Service Desk function and support the delivery of high-quality IT services across the region.
This role offers an excellent opportunity for a service-oriented IT professional who combines strong leadership capabilities with hands‑on technical expertise.
Reporting to the Head of Service Desk, you will be responsible for leading regional service desk operations, driving service excellence, and providing escalation support for complex 2nd and 3rd line technical issues. You will also work closely with Infrastructure, Network, and Security teams globally to ensure the effective delivery of IT support services.
Key Responsibilities
- Lead and oversee the day‑to‑day operations of the APAC Service Desk, ensuring incidents and service requests are managed effectively and resolved within agreed service levels.