Service Desk Team Lead - PH

WE'RE HIRING: Service Desk Team Lead – AMS Region (Philippines) | Spanish-Speaking Preferred

English Fluency Required | Spanish Language Skills Highly Preferred

Excis is a global IT outsourcing and managed services provider delivering world-class IT support solutions to enterprise clients worldwide.

• Client presence in 190+ countries
• 6,000+ Engineers globally
• 200+ Enterprise Clients

We are seeking an experienced and hands‑on Service Desk Team Lead to lead our Service Desk operations across the Americas (AMS) region. This role requires a strong leader who can manage a team of Service Desk Agents, ensure excellent ticket handling standards, drive collaboration with Field Technicians and technical teams, and maintain exceptional service delivery for our clients.

This is a hands‑on leadership position that requires both strong technical awareness and the willingness to actively support day‑to‑day...