Service Desk Team Lead - IT Support & Escalation

Ncs is searching for a Service Desk Manager based in Singapore to lead a team providing first-level technical support. Responsibilities include managing service desk operations, responding to user queries, and ensuring high service quality.

The ideal candidate will have at least 3 years of end-user support experience, along with experience in team leadership, and be proficient in English. Familiarity with service desk operations is essential, and ITIL certification is preferred.