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Service Desk Specialist

ITC Infotech

Mumbai, Maharashtra, India Full-time June 20, 2026

Found Description

We are looking with Excellent Communication skills and who can work on rotational shift

Responsibilities:

- Hands-on knowledge of Office 365 accounts and services
- Hands-on knowledge of Ticketing tools: Jira Service now
- Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software
- Possess strong interpersonal skills and the ability to work as an effective team player
- Excellent knowledge of the most recent Windows operating systems and associated applications
- Good communication is a must
- Resolving incoming client and personnel IT queries remotely via email and phone or at the office
- Should possess knowledge on installing Windows OS on laptop or VM or CPC

Qualifications:

- Associate or bachelor’s degree in computer science information systems or similar
- At least 3 years' experience in end-user support role
- Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop netwo...

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