Found Description
On-site - Makati, 3-5 Years Experience, Bachelor, Full-time
Job Description
- Oversee day-to-day operations during assigned shift
- Monitor ticket queues, ensure SLA compliance, and manage incident escalations
- Act as first point of escalation for Service Desk Analysts
- Provide guidance, coaching, and support to team members on shift
- Prepare shift handover reports and ensure smooth transition across shifts
- Maintain excellent customer service and issue resolution standards
Qualifications
- At least 3+ years of Service Desk/IT support experience, with leadership exposure preferred
- Strong troubleshooting, organizational, and decision-making skills
- Good to excellent communication skills (verbal and written)
- Willing to work on shifting schedules, including weekends and holidays