Found Description
Our client is a world-leading premium spirits and wine company, with a portfolio of globally recognized brands and a presence in over 70 countries.
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They are currently looking to hire an IT Support Services Manager to lead the continuous improvement of the global Service Desk, ensuring an efficient, scalable, and high-quality end‑user experience within a dynamic and international environment, with a global scope and a strong focus on Europe and the Africa & Middle East regions.
Key Responsibilities
- Lead and continuously optimize global Service Desk operations, ensuring SLA/KPI compliance and high‑quality service delivery.
- Manage and govern relationships with external vendors, ensuring performance, accountability, and service excellence.
- Drive continuou...
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