Found Description
JOB TITLE Service Desk Manager PFH Technology is recruiting for a Service Desk Manager for a full time Permanent position. JOB DESCRIPTION The Role The Cloud Service Desk is the single point of contact for all Cloud Consulting and Managed Service Clients. The Service Desk Manager will be responsible for ensuring that queries, requests, changes, incidents and other issues reported by our clients to the Cloud Service Desk are handled professionally and dealt with by our team of engineers in an effective, timely and professional manner. The Must-have Skills You have previously been successful in an operationally high-paced role (possibly in a technical service desk role, but not necessarily) You communicate clearly and concisely in written and spoken English You are good with customers: You can empathise and do whats needed to win the trust and respect of customers You work well with people and people enjoy working with you. You are a capable problem solver, comfortable discussing problem...