Found Description
Job Summary
The Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager is responsible for providing oversight, supervision, and support, as required , to the Service Desk for all assigned clients to establish and maintain a highly efficient and productive Service Desk organization, and achieve high levels of customer satisfaction, including meeting contractual requirements related to service level compliance, status reporting, and operational performance.
Responsibilities
Operations M anager:
Develop and implement IT Service Desk management processes and controls to maintain service quality in alignment with business objectives .
Lead and actively support the ongoing development, maintenance, and execution of Auxis ' standard operating proc...
The Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager is responsible for providing oversight, supervision, and support, as required , to the Service Desk for all assigned clients to establish and maintain a highly efficient and productive Service Desk organization, and achieve high levels of customer satisfaction, including meeting contractual requirements related to service level compliance, status reporting, and operational performance.
Responsibilities
Operations M anager:
Develop and implement IT Service Desk management processes and controls to maintain service quality in alignment with business objectives .
Lead and actively support the ongoing development, maintenance, and execution of Auxis ' standard operating proc...