Service Desk Manager

The Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager is responsible for providing oversight, supervision, and support, as required, to the Service Desk for all assigned clients to establish and maintain a highly efficient and productive Service Desk organization, and achieve high levels of customer satisfaction, including meeting contractual requirements related to service level compliance, status reporting, and operational performance.
Responsibilities:
Operations Manager:
Develop and implement IT Service Desk management processes and controls to maintain service quality in alignment with business objectives.
Lead and actively support the ongoing development, maintenance, and execution of Auxis' standard operating procedures related t...