Service Desk Lead: SLA-Driven Ops & Coaching

Eze Castle Integration, Inc. is seeking a Service Desk Supervisor located in Taguig, Philippines. The successful candidate will oversee day-to-day operations, ensuring client SLAs are met and that the service desk team operates efficiently. Responsibilities include coaching analysts, managing escalations, and driving performance through metrics interpretation.

This role requires strong analytical and communication skills, along with experience in IT service management.

ECI offers a competitive compensation package and a collaborative work environment.