Found Description
About the Client
A well‑established and forward‑leaning insurance organisation, recognised for delivering high‑quality customer experiences and continually investing in modern technology capabilities. Backed by a global parent, they combine strong governance and stability with a genuine focus on innovation, service excellence, and continuous improvement.
As the organisation continues to strengthen its Technology function, this role sits at the forefront of service delivery transformation, ensuring a high‑performing, efficient, and customer‑centric service desk capability that underpins the wider business. You’ll join a collaborative and culture‑driven environment that values accountability, technical expertise, and leadership at all levels.
What You Will Be Doing
Service Desk Leadership & Capability Uplift
Lead and mentor the Service Desk function, acting as the senior escalation point while upl...