Found Description
HCL is looking for service desk junior with the below skills:
Skills
Recent graduates to join our IT Service Desk team as Fresher Support Analysts. This role is ideal for candidates with basic computer knowledge, strong communication skills, and a willingness to learn. Prior IT Service Desk experience is not required.
Responsibilities
- Provide Level 1 IT support to end users via chat, voice, or email
- Log, track, and update tickets/interactions in the ITSM tool (e.g., ServiceNow)
- Understand and follow defined support processes and SLAs
- Perform basic troubleshooting and resolve standard user issues
- Escalate incidents or requests to the appropriate support teams when required
- Maintain clear documentation and communication with users
- Participate in training, mock sessions, and assessments before production release
Technical Competencies
- Basic understand...