Found Description
HCL is looking for service desk junior with the below skills:Skills:Recent graduates to join our IT Service Desk team as Fresher Support Analysts.This role is ideal for candidates with basic computer knowledge, strong communication skills, and a willingness to learn.Prior IT Service Desk experience is not required.Provide Level 1 IT support to end users via chat, voice, or email/rLog, track, and update tickets/interactions in the ITSM tool (e.G., ServiceNow)/r/nUnderstand and follow defined support processes and SLAs/r/nPerform basic troubleshooting and resolve standard user issues/r/nEscalate incidents or requests to the appropriate support teams when required/r/nMaintain clear documentation and communication with users/r/nParticipate in training, mock sessions, and assessments before production releaseBasic understanding of computer fundamentals (Windows OS, applications, file systems, internet usage)/r/nFamiliarity with basic IT concepts (hardware, software, login issues, passwor...