Service Desk Frontline Technician

Our client is seeking a fluently bilingual Frontline Service Desk Technician to provide second-level IT support within a fast-paced operational environment. The ideal candidate will have experience delivering both remote and deskside technical support, troubleshooting desktop and laptop systems, peripherals, Microsoft Office tools, and end-user software while supporting incident and problem management processes. Candidates should possess a minimum of four years of IT experience, strong technical troubleshooting abilities, and experience using ITSM tools such as ServiceNow. Knowledge of network fundamentals and experience creating technical documentation, knowledge base articles, and user guides will be considered strong assets.

*** 36 month contract position ***

*** Candidates must be eligible for security clearance (5+ years in Canada) ***

*** On-site in Ottawa ***

*** Full-Time (37.5 hours per week) ***

Advantages
•Strong techni...