Found Description
Responsibilities:
Provide first level technical support to end users via phone, email, remote desktop, and ticketing system.
Diagnose and resolve hardware, software, network, and system related issues remotely.
Log, track, and manage incidents and service requests using the IT service management (ITSM) ticketing system.
Escalate unresolved or complex issues to second level support or relevant technical teams, ensuring timely follow up.
Support installation, configuration, and troubleshooting of desktops, laptops, printers, mobile devices, Microsoft Office applications, and other business software.
Perform user account administration, including password resets, account creation, access provisioning, and permissions management.
Assist with VPN, email, Microsoft 365, Active Directory, and remote connectivity issues.
Ensure all incidents and requests are resolved within agreed Service Level Agreements (SLAs).
Maintai...