Found Description
About the Role:
IT Support Analyst is responsible for providing Level 1 and Level 2 technical support to Client across Mexico, Canada and Romania branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about
- ?IT Support and Breakfix Technicia
- n7+ years of Phone/Customer support experience Mandatory with excellent communication skill
- s6+ years of Windows Technical Service desk experience is necessar
- yExpertise Windows 11 and basics of Windows Serve
- rAdvanced knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.
- ,ITSM ticketing tools such...