Found Description
Job Title: Service Desk
Engineer
Experience: 2 - 7 Years
Shift: 24*7 shift
Work Mode: All 5 days in office
Office Location: Marathahalli, Bengaluru (Client Office)
We at Coforge are hiring
Service Des k
Engineer
with the following skill-set:
The Service Desk Agent serves as the primary point of contact for all IT support needs, providing timely assistance to users and ensuring the smooth operation of systems, applications, and devices. The Service Desk Analyst is the first point of contact for end‑user technical support across endpoints and collaboration tools. The role requires strong technical troubleshooting skills, effective communication, and a customer-focused approach.
Key Responsibilities
Handle IT incidents and service requests via phone, email, chat, or ticketing tools in a 24x7 environment.
Log, classify, prioritise, and resolve issues within defined SLAs.
Troubleshoot hardware, software, net...
Engineer
Experience: 2 - 7 Years
Shift: 24*7 shift
Work Mode: All 5 days in office
Office Location: Marathahalli, Bengaluru (Client Office)
We at Coforge are hiring
Service Des k
Engineer
with the following skill-set:
The Service Desk Agent serves as the primary point of contact for all IT support needs, providing timely assistance to users and ensuring the smooth operation of systems, applications, and devices. The Service Desk Analyst is the first point of contact for end‑user technical support across endpoints and collaboration tools. The role requires strong technical troubleshooting skills, effective communication, and a customer-focused approach.
Key Responsibilities
Handle IT incidents and service requests via phone, email, chat, or ticketing tools in a 24x7 environment.
Log, classify, prioritise, and resolve issues within defined SLAs.
Troubleshoot hardware, software, net...