Found Description
Responsibilities
- Provide first-level technical support for managed endpoints, infrastructure, and cloud services.
- Escalate unresolved issues to higher-level engineers while maintaining communication with the client.
- Log and manage service tickets, ensuring all issues are properly documented and prioritized.
- Troubleshoot and resolve basic IT issues, including network connectivity, hardware, and software configurations.
- Handle user account management tasks, including password resets and account unlocks.
- Provide remote desktop support to users across various devices and platforms.
- Maintain and update the knowledge base with troubleshooting solutions.
- Ensure that all issues are resolved within defined SLAs.
- Contribute to process improvements and documentation updates to enhance service efficiency.
- This role involves rostered shift rotations
- 1-...
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