Found Description
Our client is looking for a skilled Service Desk Engineer (L2) to join their dynamic IT support team. This role is ideal for an experienced support professional who thrives in an SLA-driven environment, enjoys resolving complex technical issues, and is ready to take ownership of escalations while supporting a diverse user base.
Whats in It for You?
Key Responsibilities
Whats in It for You?
- Opportunity to work in a high-performance IT environment
- Exposure to enterprise systems and modern technologies
- Clear career progression into Infrastructure, Networking, or Systems Administration
- Collaborative and supportive team culture
Key Responsibilities
- Provide second-line technical support for escalated incidents and service requests
- Troubleshoot issues across Windows environments, Microsoft 365, and networking
- Ensure tickets are resolved within agreed SLA timelines
- Support end-users via remote tools, calls, and onsite assistan...