Service Desk Engineer: Fast-Response IT Support

Thakral One is seeking a dedicated Service Desk Engineer based in Metro Manila, Philippines. The role involves being the first point of contact for users on the ARROW platform, managing incidents efficiently, and fulfilling service requests to maintain a seamless user experience.

The ideal candidate will have at least one year of experience in an IT service desk environment and a familiarity with ticketing systems. Responsibilities include logging incidents, handling requests, and maintaining a comprehensive knowledge base.