Found Description
Job Overview
Location: Angeles City, Philippines. This role requires onsite work. Schedule: 3 days work, 3 days off; 6-6 Day/Night. Salary: Php 18,000.00.
Responsibilities
- Monitor alerts via Slack and email and respond timely.
- Manage queries via email and chat regarding IT issues and questions.
- Communicate progress in a timely manner to all relevant parties.
- Gather and record all relevant issue details to submit for second level support when needed.
- Document technical efforts and create KB articles when new information is learned.
- Be available to work 24x7.
Qualifications
- Basic knowledge of working with Linux environments, terminal usage, and basic understanding of Windows, servers, and general networking skills.
- Strong verbal and written communication skills.
- Excellent customer service ability.
- SD experience is preferred but not required.
- Abi...