Found Description
Job Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk.This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation.The Service Desk Coordinator is responsible for ensuring a high level of customer satisfaction by addressing IT-related issues promptly and professionally.Shift hours may vary, weekend on call rotation.Key Duties and Responsibilities:1.
Service Desk Operations:- Manage and prioritize incoming service requests, incidents, and support tickets.
- Assign tasks and tickets to service desk technicians based on their expertise and workload.
- Monitor ticket queues to ensure timely resolution and adherence to service level agreements (SLAs).
- Maintain a proactive approach to problem resolution and escalation when necessary.
- Follow up on pending appr...