Found Description
Service Desk Coordinator – Service Delivery – ITIL
My client, a global provider is looking for an ITIL Service Desk Coordinator / Service Delivery Analyst.
The Service Desk Coordinator is responsible for service delivery oversight, service level analysis, reviewing service delivery performance, and highlighting potential productivity enhancements. You will also be responsible for escalating incidents and coordinating their resolution.
Responsibilities
- Oversee a high-quality Service Delivery function.
- Compile reports on SLA performance and service delivery quality for the Service Delivery Management team.
- Create and maintain slides used for senior management presentations.
- Track active performance against SLAs and escalare to Service Delivery Managers according to SLA policies.
- Maintain documentation outlining the service design, policies, and procedures of the Service Delivery function.
- Co...