Service desk

<ul> <li>Provided Service Desk support by handling user incidents and service requests through ticketing tools.</li> <li>Managed User Access Management (UAM) activities, including account provisioning, modification, and deactivation.</li> <li>Handled inbound and outbound calls to assist users with technical issues and access-related requests.</li> <li>Logged, tracked, and resolved tickets while ensuring adherence to SLA targets and escalation procedures.</li> <li>Delivered excellent customer support by troubleshooting issues, communicating updates, and ensuring timely resolution.</li> </ul>