Found Description
+ Work with the Operations Management team, ensuring Engineers and Architects have the proper skills and experiences to support Managed Servicescustomers.
+ Manage escalation bridges for major incidents or problems for Managed Services customers.
+ Create and present Root Cause Analysis for all major Incidents and problems.
+ Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
+ Learn, follow, and improve processes and compliance functions.
+ Create and update documentation including Standard Operating Processes and Procedures.
+ Perform training for new employees.
+ An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time +8, and Japan Time +16)
+ Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executive...
+ Manage escalation bridges for major incidents or problems for Managed Services customers.
+ Create and present Root Cause Analysis for all major Incidents and problems.
+ Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
+ Learn, follow, and improve processes and compliance functions.
+ Create and update documentation including Standard Operating Processes and Procedures.
+ Perform training for new employees.
+ An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time +8, and Japan Time +16)
+ Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executive...
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