Service Desk Analyst

Two95 International

Seremban, Negeri Sembilan, Malaysia Full-time June 27, 2026

Found Description

JOB DESCRIPTION:

We are looking for Service Desk Analyst with 2 to 5 years of experience.

Required Skills:

on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting

Job Responsibilities

Answers and responds to inbound calls chatemail from end-users regarding issues

Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)

Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support

Analyzes and resolves all application software or hardware incidents and requests from end-users

Ensures to log and tracks incidents and requests from identification through resolution stages

Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete

Updates general knowledge of current corporate, divisi...

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