Service Desk Analyst - Remote Work

Elevate your career as a Service Desk Analyst on a 12-month Fixed Term contract. Engage in incident resolution and support for end-user technologies while ensuring adherence to Service Level Agreements (SLAs).
This role involves receiving and prioritizing support requests, both remotely and in person, to maintain smooth operations. Candidates should possess a bachelor's degree in computer science or related field and ideally have 1-2 years of experience in a Service Desk or Customer Service position. Critical skills include customer service focus, adaptability, and a results-oriented mindset for effective problem-solving.
Key Responsibilities:
• Field service requests via multiple channels
• Document end-user identification for support
• Escalate incidents when necessary
• Track and document problem resolution processes
• Contribute to knowledge management and training materials
Requirements:
• Bachelor’s degree in computer science or related field
• 1-2 y...